About Mobi by Rogers
- What is Mobi by Rogers?
- How old do you have to be to use Mobi?
- How many bikes & stations are there?
- Tell me more about your bikes.
- Where can I ride Mobi?
- Can I ride outside of the service area?
Getting Started
Pricing
Account Management
- Where can I find my User Code?
- Where can I find my PIN code?
- Why do I need to keep an active credit card on file?
- How do I add a credit card to my account?
- What is Mobi’s refund policy?
- How do I activate my pass?
Safety
Billing & Charges
- I think I was overcharged for my ride. What should I do?
- Why was I charged $15 when I haven’t taken a ride yet?
- Why don’t charges happen after every ride?
- Why did I get charged on a day I didn’t ride?
- Why doesn’t my receipt show individual rides?
- Why doesn’t the total in the app match my receipt?