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  1. Mobi by Rogers
  2. FAQs

FAQs

Frequently asked questions

About Mobi by Rogers

  • What is Mobi by Rogers?
  • How old do you have to be to use Mobi?
  • How many bikes & stations are there?
  • Tell me more about your bikes.
  • Where can I ride Mobi?
  • Can I ride outside of the service area?
See all 8 articles

Getting Started

  • How do I start riding?
  • How do I create an account?
  • How do I locate stations & bikes?
  • How do I unlock a bike?
  • How do I return a bike?

Pricing

  • What are the available passes?
  • What payment methods do you accept?
  • Are there additional fees?
  • Why was I charged $15 when I haven’t taken a ride yet?

Account Management

  • Where can I find my User Code?
  • How can I pay for my pass?
  • Why do I need to keep an active credit card on file?
  • How do I add a credit card to my account?
  • How do I know if I was charged an overage fee?
  • What is Mobi’s refund policy?
See all 14 articles

Safety

  • Is Mobi by Rogers safe?
  • Do I have to wear a helmet?
  • Does Mobi by Rogers provide helmets?
  • How do I ride safely in the city?
  • What do I do if I get into an accident?

Troubleshooting

  • Why can’t I start a ride?
  • Why can’t I end my ride?
  • My bike is not working properly, what should I do?
  • The station is full. What do I do?
  • The station is empty. What do I do?
  • What should I do if my bike gets lost or stolen?

Customer Service

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Mobi by Rogers