Make sure you are following the steps to correctly end your ride. See "How do I return a bike?" in the FAQ section Getting Started.
Here are some tips you can try to help you end your ride:
- Align the front wheel with the dock’s wheel guide.
- Push the bike into the dock firmly.
- Hold the bike in the dock by its seat or handlebars and rock it from side to side
- Press the Enter button to prompt a “Ride Ended” notification
- Try another dock
If you have tried to end your ride by following the steps and tips, and you are still running into issues ending your ride – There could be a connectivity issue with this specific station. Please contact our Customer Service team at info@mobibikes.ca or 778-655-1800 for assistance.