If you lose your Mobi bike or it gets stolen, please follow these steps and contact us as soon as possible:
- Document the scene and record relevant details such as the last known location of the bike and if it was in stopover. If so, did you document your stopover by taking a picture or video of the process as outlined in the Terms & Conditions?
- Contact Customer Service and provide all of the above information.
Please keep in mind that failure to contact us within 24 hours of the incident may lead to an account suspension and additional fees – please see Section 10.1 Overage Fees and Penalties in our Terms & Conditions for more information.
Once you complete the steps above, we will review your account with you and determine the next steps.