If your Mobi bike is lost or stolen, please contact our Customer Service team as soon as possible so we can help locate the bike and review your account.
When reaching out, please share as many details as possible, such as:
- The last known location of the bike
- The approximate time you last saw or used it
- Whether the bike was returned to a station or secured using the cable lock (stopover)
If the bike was secured using the cable lock outside of a station, please include any details about how it was locked. If you took photos or a video when placing the bike into stopover, those can be helpful. Taking photos when using stopover is recommended in our Terms & Conditions.
Once we receive this information, our team will review your account and determine the next steps.
Bikes that are lost, stolen, or left unsecured may result in additional fees or an account suspension. Reporting the issue as soon as possible helps us investigate and resolve the situation more quickly. You can find more information about potential charges on our Service Fees page.