If you get into an accident, please follow this procedure:
- Seek Immediate Medical Attention. Get off the road away from moving traffic. If you are injured, call 911 and request an ambulance. If your injuries are minor, consult a doctor immediately and get a written evaluation. Have photos taken of injuries and record symptoms for several days.
- Obtain information from involved parties. Exchange information with the involved parties, including: name, address, phone number, driver's license number, license plate number, make of car and insurance policy number.
- Wait for the Police to Arrive. Even if you believe you have not been injured, wait for the police to arrive. You may not realize you've been injured until later. Once you have left the scene, it may be impossible to track down those involved. When the police arrive, co-operate. Stay calm and make sure you give them your side of the story. Take down the name of the officer and ask for the police case reference number.
- Document What Happened and Obtain Witness Information. Remember the details about the accident: when, where and how it happened; and road, traffic and weather conditions. As soon as possible, write everything down. Draw maps or diagrams showing the position and direction of everyone involved. Take photos. Write down the names and phone numbers of witnesses.
Contact our Customer Service team at info@mobibikes.ca or call us at 778-655-1800 to report the incident and any injuries sustained.